The Role

As a Forward Deployed Engineer (FDE) at Layer, you’ll be a key technical partner in delivering customer value through implementation, problem solving, and execution on real workflows. You’ll work closely with Strategic Account Executives, partnering with them as they lead sales, implementation, and expansion for their accounts, and providing the technical depth needed to turn deals into long-term, expanding customer success.

You’ll also play a critical role beyond individual accounts—helping build reusable Layer workflow templates that power marketing, enable sales, and standardize delivery, while working closely with Engineering to resolve technical issues and ensure product quality.

This is a hands-on, cross-functional role at the intersection of customers, product, engineering, and go-to-market.

What You’ll Do

• Deliver customer implementations: Lead end-to-end technical implementation for new and expanding customers—translating workflows into data models, workflows, and automations in Layer.

• Partner with seller-doer AEs: Work alongside Account Executives who own sales, implementation, and expansion, supporting technical scoping, solution design, and execution across the account lifecycle.

• Build real solutions: Configure, extend, and integrate the Layer platform using APIs, automation, and workflow tooling to solve complex, real-world customer problems.

• Create workflow templates: Design and build reusable Layer workflow templates for the marketing team to support demos, campaigns, and productized use cases.

• Support product quality: Work with the Engineering team to troubleshoot and resolve technical support issues, reproduce bugs, and validate fixes.

• QA product releases: Assist with testing and quality assurance of new product features and releases, ensuring they work in real customer scenarios.

• Enable repeatability: Develop patterns, templates, and best practices that improve implementation speed and consistency across customers.

Who You Are

• Technical and pragmatic: You’re a builder comfortable with software fundamentals (data modeling, APIs, automation) and applying them to real workflows.

• Customer-centric problem solver: You enjoy untangling messy requirements and delivering working systems—not just recommendations.

• Cross-functional by default: You’re comfortable collaborating with Sales, Marketing, Product, and Engineering without rigid role boundaries.

• Clear communicator: You can explain technical concepts to non-technical stakeholders and align teams around practical solutions.

• Ownership-driven: You take responsibility for outcomes, not just tasks.

Qualifications

• Strong technical problem-solving skills and experience with software systems (e.g., JavaScript/TypeScript, APIs, data modeling, automation).

• Comfort working directly with customers and collaborating closely with seller-doer Account Executives.

• Experience designing workflows, templates, or repeatable systems used by multiple stakeholders.

• Ability to debug issues, work with imperfect data, and support QA or troubleshooting efforts.

• Experience with AEC, BIM, construction tech, or spatial data is a plus—but not required.

Why Layer

• Real impact: You’ll help customers—and internal teams—replace fragmented workflows with a single source of truth.

• Cross-functional ownership: Your work will directly influence customer success, marketing effectiveness, and product quality.

• Small, senior team: Work closely with decision-makers in a fast-moving environment with real responsibility.

• Meaningful product: Build and refine tools that solve real problems for people working with buildings and spatial data.