Find Layer support contact info, live chat hours, schedule project consultations, and access product updates or feature requests.
Silvia Lee
Tuesday, October 28, 2025
Support Email:
Live Support Chat:
Live support available from 8—4pm CT, Monday through Friday.
If you message during off hours, we’ll get back to you as soon as we can!
Click the Get Help button, and click Message Us.
You'll first meet Fin our AI bot which can provide detailed responses to simple questions. Please wait for Fin to respond when asking a question before sending additional messages, which will open additional chats.
If you would like to speak to a person, you can request Fin to connect you at anytime by responding “connect me to a Layer employee” or any similar phrase. We’ll respond as soon as we are able!
Project Consultation with a Layer Expert
You can request a meeting with your Layer Customer Success representative directly in the chat. Support and training meetings are free for paid users.
Product Updates
For a write-up of our most recent product updates, find our changelog here:
https://roadmap.layer.team/changelog
Subscribe to changes or leave your feedback and feature requests here as well.
