Do you offer a free trial?

We don’t offer a free trial, but we do offer free onboarding and training to get you set up for success. If you find that Layer isn’t a good fit in the first 30 days, we’ll happily give you a refund.

Do you offer training for my team?

We do! And the best part is that it is complimentary with every paid account. Whether you’re training new team members or free collaborators, we want you to get the most out of Layer. You can schedule free training any time here >

What is your customer support like?

We’re known for our responsive customer support. We aim to reply within 10 minutes and resolve your issue within 48 hours. Customer support, training, and project set up are all free for paid users.

Do you have any demos or webinars that I can watch?

You bet! Head over to this link to watch our Introduction to Layer App webinar. And you can find our video library of workflows at: layer.team/webinars

What do I need to use Layer? (browser, device, etc.)

Layer is device agnostic and can be accessed through a web browser (Chrome, Firefox, Opera, Safari), on our desktop app and Revit addin, and with our iOS and Android apps for mobile and tablet.

Do I need to have or know Revit to use Layer?

You do not! Layer can be used without having or knowing Revit. We designed Layer to be a channel between Revit and non-Revit users. Layer can be used during all phases of a Revit project, regardless if a Revit model exists.

How can we get started with using Layer App?

Get started by hopping on a quick call with us. We’ll be able to get you set up with a customized experience based on your needs so you can hit the ground running. Schedule your demo call now >

Can I schedule a more in-depth technical deep dive for my team?

Yes! We understand that implementing new software is a team effort. Schedule a technical call here >

“The Layer App team is responsive, knowledgeable, and has provided great solutions to every inquiry.”

—Larry V., Design Director

“Layer App’s customer support is wonderful and responsive!”

—Julia M., Architect